Convertly

Terms of Service

Effective Date: September 18, 2025

1. General Provisions

1.1. These Terms and Conditions govern the use of the website iFileConverter.co.uk and the provision of file conversion services by NEEDRATE LIMITED (Company No. 15800113), with its registered office at Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF (the “Company,” “we,” “us,” “our”).

1.2. By using our website or purchasing a service package, you agree to these Terms. If you do not agree with them, you should not use the Service or place an order.

2. Definitions

  • “Services” — online file conversion from one format to another (e.g., PDF to XLSX, DOCX, TXT, etc.) using tokens.
  • “File(s)” — the original materials you upload for processing.
  • “Converted File” — the final document delivered to you upon completion of the conversion.
  • “Client,” “you” — the individual or entity using the website or purchasing token packages.
  • “Tokens” — internal credits used to pay for the Services.

3. Right to Use and Account Registration

3.1. You must be at least 18 years old to place an order or create an account, or be an authorized representative of a legal entity.

3.2. When registering, you must provide accurate and up-to-date information and keep it current.

3.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

4. Ordering, Tokens, and Payment

4.1. Services are provided through a token-based system:

  • Starter — £10 / €10 = 1000 tokens
  • Pro — £20 / €20 = 2000 tokens
  • Enterprise — £30 / €30 = 3000 tokens
  • Custom — price by agreement (token equivalent determined separately).

4.2. Each conversion deducts tokens from your balance depending on the file size and selected output format. The pricing details are available on the website.

4.3. Payment methods are listed on the platform. Services are provided only after payment is received.

4.4. All prices are stated in Pound Sterling (GBP) or Euro (EUR). Taxes may be added as required by law.

5. Performance of the Order

5.1. Conversions are performed automatically after the file is uploaded and tokens are deducted.

5.2. You must check the converted file immediately upon receipt. If issues arise, you must notify us within 7 calendar days.

5.3. In the event of technical failures or inability to process a file, tokens may be refunded or a re-conversion may be offered.

6. Cancellation and Refunds

6.1. Token packages may be canceled before use. Refunds will be made minus payment provider fees.

6.2. Once tokens have been used for a conversion, refunds are not available.

6.3. In the event of significant technical issues caused by us, refunds or compensation may be granted in accordance with our refund policy.

7. Intellectual Property

7.1. You retain all rights to the files you upload and warrant that you are legally entitled to use them.

7.2. The Company does not claim ownership of your content and will not use it for purposes other than providing the Service.

7.3. Converted files belong to you after processing is complete.

8. Confidentiality and Data Processing

8.1. We process personal data in accordance with our Privacy Policy and applicable law (UK GDPR and the Data Protection Act 2018).

8.2. Uploaded files are automatically deleted after conversion unless otherwise required by technical processes.

9. Warranties and Disclaimer

9.1. We warrant that Services will be provided with reasonable care and in line with the described functionality.

9.2. The Service is provided “as is.” We do not guarantee 100% compatibility of converted files with third-party software or perfect preservation of formatting.

10. Limitation of Liability

10.1. The Company is not liable for indirect or consequential losses, loss of profit, data, or reputation, except in cases of willful misconduct or gross negligence.

10.2. The Company’s total aggregate liability is limited to the amount actually paid by you for the token package used for the specific conversion giving rise to the claim.

11. Indemnity

You agree to indemnify and hold the Company harmless from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) unlawful use of files; or (c) misuse of converted materials.

12. Third-Party Links

The website may contain links to third-party websites. We are not responsible for their content or accuracy and do not endorse them.

13. Suspension and Termination

13.1. We may suspend or terminate your account if we suspect a breach of these Terms, illegal activity, or a security threat.

13.2. Termination does not release you from obligations incurred prior to termination.

14. Changes to These Terms

We may update these Terms from time to time. Significant changes will be posted on the website or sent to you by email. Continued use of the Service constitutes acceptance of the updated Terms.

15. Notices

All official communications to the Company must be sent to:

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws apply in your country of residence.

17. Miscellaneous

17.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

17.2. Failure by the Company to enforce any right does not constitute a waiver of that right.

17.3. These Terms represent the entire agreement between you and the Company regarding use of the Service.

📌 Company Details

  • NEEDRATE LIMITED
  • Company number: 15800113
  • Registered office: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
  • Email: info@ifileconverter.co.uk